Do you provide tracking information?Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking information within 5 days, please
contact us. Order cancellationAll orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds, returns, and exchangesYou can submit a refund or exchange request within 15 days after you have received the product. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
For more details on the policy and procedure, you can read them in our
Refunds, returns, and exchanges page
Please do not send your purchase back to us unless we authorize you to do so.
Bike Saddle
Excellent quality and simple to install.
Very comfortable seat. Am able to ride for long distance without buttock pain. Bought this for my wife and I would say that it is more of a seat for women. Slight discomfort up front for male riders, but nothing too bad. Seats are very subjective and I usually feel the most discomfort in the buttocks and it works great for that.
Perfect no problem very comfortable did a 15 mile ride in the rain no issues looks good
This thing totally exceeded my expectations.
This went on a bike used by a teenage girl for 5-10 mile rides on a paved trail and on the street. We've only used it once, but so far, it is a VAST improvement on what came on the bike. Mom and daughter are both happy with it.